There is no justification for the yearly increase in fares we have to accept, when most people have had no pay increases for quite some time or even had to take a pay cut. Passengers have no choice and are forced to use FCC. You are slowly forcing lower paid people to give up trying to work in London because the exorbitant train fares simply do not make it economically viable anymore. When will you remember you are meant to be providing public transport, not transport for a wealthy elite?!

Pay compensation rates which acknowledge the actual journy time to make it more fair. For example, if I am delayed 20 minutes on a journey that should only take 20 minutes then that is a 100% delay. However, a delay of 20 minutes on a journey which takes an hour is only a 33% delay. Whilst they are both unacceptable, having a flat rate of 30 mins delay for everyone is ridiculous.

I just found this by luck looking at your website, the person at the ticket machine did not tell me or give me information about the benefit of the annual ticket

When selling a ticket at a booking office, staff should offer customers the opportunity to get a print off of the restrictions on the ticket with regards to the time of trains that they can use. A future development would be for this to be printed on the back of the ticket.

An example would be a Super Duper Tuesdays Only Off Peak Dog Ticket from Crinkley Bottom to London Bucks Palace

Tuesdays Only
Crinkley Bottom - London Bucks Palace
After 1030
London Bucks Palace - Crinkley Bottom
After 1030 Before 1600 After 1859
Dogs Only

The old Thameslink ticket machines had the groupsave option and as several of your stations are unstaffed it would prove more convenient for people who use those stations on a regular basis.

It's currently very complicated to check fares online, involving putting in specific times into the trainline link, and even then many options aren't shown. For example, there is no way to show the price of a weekly season ticket, and there doesn't seem to be any way to find out the price of a plusbus either. I'm starting a temp job next week, and I wanted to find details of weekly ticket options, so I could compare with driving and taking the bus to decide how to get there. Currently this is impossible.

Borehamwood station is only a further 5 minute drive from radlett station so why charge 350 x the amount! should cost the same or at least be similar!

FCC being part of the First group could sell tickets over the internet from point to point travel like Stage Coach group do,using all the First group buses and train franchises and sell them like Ryan Air do the earlyer you book the better the prices you pay!

At City Thameslink I wanted to buy a single ticket to Gatwick off peak. The choices were confusing: "Not Underground" and another "Not" which I can't recall - maybe "Not Gatwick Express". I clicked through and one was about £4 dearer than the other. Why not have an option saying "Cheapest ticket". It would be easy to unnecessarily buy the more expensive one.

This will allow FCC to have a better idea of how many people will travel on specific trains and also reduce the fee commuters pay as they will only be allowed to travel on for example from 7 to 8 in the morning and 6 and 7 in the evening.

Why don't you sell gift vouchers that can be exchanged for rail travel?

The 'Coast Hopper' bus service that goes from Kings Lynn to Hunstanton and behind is excellent. Would it be possible to create a single ticket for rail and bus travel. E.g. so that I could get a single ticket from Downham Market.

Hitchin station is absolutely mad in the mornings, to the point where queueing passengers block the ticket barriers so people can't get through. There are already covered ticket machines outside, another two could be put next to the bus stop.

FCC must introduce more options at ticket machines (particularly at unmanned stations), to avoid: (a) customers as described ovecharged if they must buy a ticket before travelling; or (b) risk being fined if they reasonably travel first and expect to pay correct fare at destination. Inequitable if FCC does not introduce change!