Sell tickets that dont de-magnetise so easily and then fail at the gates. If you cant do this then at least educate your staff that issuing a replacement ticket is a customer service and not to treat the customer as if they are running some kind of ticket scam!

Now that ticket barriers have been installed in the old ticket office / waiting room, we have to wait for the delayed trains on a cold wind swept platform. The only shelter on the platform is open fronted, and just as cold.

It would be great if you could improve customer service at your stations. On many occasions when passing through City Thameslink I am confronted by a female member of staff that kisses her lips, gives it a tut when i have to be let through the barrier because my ticket doesn't work. When I go through Luto Airport Parkway the customer service is much better!

Now that the old (inadequate and scarily unstable) shelter has mysteriously vanished from P3/4 perhaps it's time for you to rebuild a canopy on this platform? It used to have one before BR demolished it..! Whilst discussing Biggleswade, some extra benches would also be helpful - most of them seem to have vanished in the last four or so years!

I regulary commute between Watlington and Kings Cross and have found over the last months that train services are really operating at their peak. By Ely there is standing room only! Would it not be wise therefore to lengthen the Platforms at Watlington, Littleport and Waterbeach so that 8 car formations can be utilised? This would be focusing on the practical needs of the customer!

Could it not be suggested that an evening peak service was put in place for those commuters at kings lynn? A few years ago the 16:56 was re-timed to 16:37 leaving a gap in the evening service. In particular, the 17:37 is now an almost full four-car formation. Perhaps running a half hourly service between 16:00 to 18:37 would alleviate this problem??

The staff at Bedford station are rude, incompetent and superfluous to the running of the station. Save some money by getting rid of a few.

Would it be possible to install some litter bins outside the front of Luton Airport Parkway station? Somewhere around the cash machines and where the customers wait for the shuttle bus to the airport? Everyday i walk round at about 730 and the litter is horrundos, but there is nowehere to put rubbish, so not surprised it ends up on the floor. Another suggestion is that the staff that stand outside checking tickets could pick up a broom and sweep up every houir or so.

There could be bespoke station Facebook pages where you’re able to find all the information about your station, including:

• Timetables
• Ticket office hours
• Facilities
• Local attractions and offers
• Connection maps
• Upcoming developments and improvements

You’d also have the opportunity to post ideas and suggestions for improvements, in addition to using it as a platform to communicate with fellow travellers.

Would this be something that interests you or do you have suggestions on what else could be included?

Smoking was banned years ago, if you won't staff the station properly so this can be picked up and eradicated then at least make it clear to people who do smoke that it's not allowed within the station. Hendon is very open air and people clearly don't realise it is a no smoking place. I see it happen at least once a week. The current tiny little signs are simply not good enough or visible enough to stop this.

Update signage at Essex road. Network South East ceased to exist nearly 20 years ago!

Allow the Luton shuttle depart at times to get to the station to make the next train. At present it arrives at the station just as the train departs. Forcing passengers to wait for 20 to 30 minutes.

Install width barriers before the escalators at St pancras as what you have at Luton Airport Parkway to stop people with over sized bags/objects from using the escalators as during rush hour this causes a potental accident waiting to happen when other passengers run down the escalators to catch there train at the last possible minute!

For the last 2 weeks, i've been getting the 16:59 FPK->CAM train which leaves from platform 3. However there is also a 16:59 FPK->WGC train on platform 5, and this is resulting in a lot of confusion, virtually every day I see people asking why the platform 3 train didnt stop at potters bar etc. Answer: They should have gone to platform 5!

Introduce a lift at Hitchin train station. My partner has a 7 week old baby and when she travels southbound she has to struggle to carry the pram down one flight of stairs and up another. Staff just watch her struggle with no help offered. Will it take a serious incident for this to have attention paid to it? I can not believe a station this busy has no lift. What would happen if a wheelchair wanted to tarvel to London? Are they not alowed to travel from Hitchin?

Sort out system at Blackfriars where we have to go through 2 ticket barriers just to change platforms. At the second barrier my season ticket is refused due to a claimed "timeing" problem. As this is a brand new station this basic design oversight is very disappointing.

It would be helpful to have a screen or board at train stations outside London which shows all the time how the tubes are running and whether there are delays on the network. There did used to be screens but they rotated round a number of different displays. This would give people the latest information even if they didn't have a smart phone and would help them to know whether to leave the train at West Hampstead or Kentish Town or to continue to St Pancras.