A 'Station Adopter' scheme would aim to help improve links between First Capital Connect, local communities and customers living near unstaffed railway stations.

Unstaffed stations should be kept as clean and pleasant environments. This scheme would encourage regular feedback about the facilities at the station to help make sure they meet the high standards that customers want.

There would be a need for volunteers who are interested in the good standards of their local train station, who would be called 'station adopters', to report on litter, graffiti, vandalism, lighting, information help points and timetable information.

As an adopter, there would be no financial commitment. Volunteers would just need to fill in regular survey forms for the local Station Manager, describing the condition of local station facilities.

Other adoption activity could include helping to improve the appearance of your station with little touches such as floral displays, landscaping or artwork.

Does this sound like a good scheme? Are there any other activities ‘adopters’ could feed back on? Would you be interested in becoming an ‘adopter’?

You are both working towards the same goal; providing the best possible service for your customers. So why don't you work together. If there are problems with one of the services the other should also act to help inform people. On that awful snow day I was travelling from hammersmith to cuffley. The guy at hammersmith could not tell me if the trains were running from Finsbury park and to contact First - no contact details available. Therefore I had to board a train at 11.30pm and hope that they were still running at the other end because if they weren't the tubes would have stopped running and I would have been stranded. This similar thing has happened to me and others serveral times. Surely it would be more efficient and beneficial for everyone if we all pulled together.

Hello FCC, I have an Idea that can Help Railway Enthusiasts Enjoy the railway, and also help you Maintain safety and security on your network,

My idea would be this ,

Any railway Enthusiasts who intend on taking photos or videos of your Trains / Services should have a spercific Text FCC number like 12345 and Text Location and expected Duration at said location,

Also if Enthusiasts are besides the track they can Text 12345 and Inform you of location, This will help FCC establish patterns and known Hotspots of Railway Enthusiasts,

Advantages of the system would be If FCC find location and time inappropriate they can respond instantly , Informing Enthusiast of any No reasons,

This also helps security as sightings of Persons with Cameras can identified more easy,
Of course the Enthusiasts would have to Text to Inform but i think it would work the fact they know they are in a good place right time,

Not sure if it makes any sense but i think its a way forwards in better communication of Enthusiast and their local TOC :)